Top 5 Considerations When Choosing a CRM
1. Access - Users should be able to access their data anytime and anywhere. Also, is this software able to talk to remote devices such as Blackberrys, cell phones or PDAs? Make sure your sales team will be able to connect remotely.Salesforce.com in Gartner, Web Suite, Loyalty Lab
The news as of the first coffee this morning, and the music is a nice Sonny Rollins album for a cool, slightly overcast day, Saxophone Colossus. Some critics call this album a great jazz classic, that may be, First Coffee doesn't know jazz well enough to say, but if so it's one of a handful of jazz albums praised by critics which also happens to be enjoyable listening for the more casual jazz fan, as most critical darling jazz albums are unlistenable exercises in musical deconstruction:
Calling Apex Web Services from PHP
Apex Code can be exposed as a Web Service and made available outside of your Salesforce environment (e.g. from a PHP page). This approach essentially lets you build a personal API into your Salesforce org and eliminates the need for calling...
Read more about Calling Apex Web Services from PHP...An Interview with author and MX Speaker Scott Ber
I recently had a chance to speak with Scott Berkun — designer, author, contrarian and MX 2009 conference speaker about something that has interested me for a long time, but we don’t generally talk about in the design community: failure. We build...
Read more about An Interview with author and MX Speaker Scott Berkun...What PaaS Should Learn from the August 2003 Blacko
We’re in an interesting transition within the software space. Specifically, we’re all in agreement that SaaS is changing the industry in a very positive way. More importantly, however, is the recent evolution of platform as a service (PaaS), which...
Read more about What PaaS Should Learn from the August 2003 Blackouts...Web Help Desk, Sitel's New Standard
The news as of the first coffee this morning, and the music is as classic as classic rock gets -- The Rolling Stones' Sticky Fingers, pure solid 24-karat rolled gold: ArrivedOK, a product described as a "personal flight arrival tracker and arrival...
Read more about Web Help Desk, Sitel's New Standard...ExactTarget API tip - complex filters
A couple of weeks ago I was at a client site doing ExactTarget API consulting. This client is standardizing on ExactTarget as their single source of all e-mail communications from three of their internal applications. They will use 5Buckets for the...
Read more about ExactTarget API tip - complex filters...Search quality, continued
A few weeks back Udi Manber introduced the search quality group, and the previous posts in this series talked about the ranking of documents. While the ranking of web documents forms the core of what makes search at Google work so well, your search...
Read more about Search quality, continued...